AI customer support for online businesses
Every customer answered.
Only the hard ones reach you.
TideReply reads your site, files and orders, and answers in the customer's own language.
Your inbox
Jake R.
23:41Where is my order #1042?
TideReply connects what your business already knows.
Your website your files and your store's orders
Then it answers instantly, 24/7, in 50+ languages.
So the easy ones stay off your desk.
Live in 3 steps
From your website to answered customers, in minutes.
Point it at your site
Paste your URL and it reads what you have published - shipping, returns, sizing. Add PDFs, Word docs, spreadsheets and FAQs on top. On Shopify, orders come with the store.
Test it before it goes live
Run real questions at your AI agent and see exactly what it would say. Confidence per answer, the gaps, and what it would hand to a person.
Go live on your site
One click on Shopify, WordPress or WooCommerce - or one script tag on any other site. Email, Messenger and Instagram DMs come with it.
one click on
<script src="app.tidereply.com/widget.js" data-business="acme" async></script>Works with your website
Add TideReply to any website platform in minutes.
One inbox. Every channel.
Customers write wherever they already are. The same AI answers on all of them, and every conversation lands in one inbox for your team.
Website chat
On your site, while they shop. They never leave the page.
Email
Any email provider. Replies go out from your own support address.
Facebook Messenger
DMs on your Facebook Page, answered as they come in.
Instagram DMs
DMs on your profile. Shoppers who never open the site.
Connect what you already use.
Your store, your help docs and files like PDF, Word or Excel, and alerts where your team already looks.
From first question to feedback.
The same chat bubble turns a visitor into a contact, answers from your orders, and asks the customer how it went.
Acme Inc.The team can join this chatType a message...
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Turns visitors into contacts
Name and email before the chat starts, so every question lands in Contacts with the visitor attached. Follow up either way, and if they have left, your reply reaches their inbox.
Answers you can trust
The failure mode of AI support is a confident wrong answer. Two things stop it here.
Always current
We re-read your site on a schedule and flag what moved. When your shipping page changes, the answer changes with it.
Grounded, not guessed
Retrieval runs before the model writes a word, and a verifier checks the finished answer against your sources before it ever reaches the visitor.
The agent that answers your customers, and the agent that keeps it right
One answers your customers day and night. The other keeps what it knows up to date, and nothing changes until you confirm.
Customer agent
Answers your customers on chat, email, Messenger and Instagram, from your store's own knowledge and live orders.
Internal agent
Keeps your customer agent right. Tell it what changed in plain words, and it brings you what your team's replies taught it.
AI handles it - until you step in
When the AI is unsure it brings you in instead of guessing, and you can take over any conversation in one click. Your customer sees a person arrive in the same thread, not a restart.
1
Do you offer refunds on annual...
Where is my order #1042?
Thanks, that worked!
Acme Inc.The team can join this chatType a message...
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Thousands of customers, answered.
Online businesses use TideReply every day to answer their customers. Real conversations, not a projection.
- Customer conversations answered
- 683,742
- Handled without a person stepping in
- 79%
- Languages customers were answered in
- 32
Speaks 50+ languages
It answers every customer in their own language, with nothing to set up. When your team steps in, both sides keep writing in theirs.
Hire someone, or do it yourself?
Or $39 a month, and you stop being the support desk.
Too small to hire help.Too busy answering to grow.
Tomas
Founder
I ran a small online store. Customer support was me. I answered questions throughout the day, late in the evening, even on holidays.
I spent money bringing people to the website. But when someone had a question before buying, they weren't going to wait until tomorrow. Some simply left.
As the store grew, so did the questions. Where's my order? Do you ship to my country? Can I return this?
Most were simple questions, but they still needed answers. Hiring someone full-time didn't make sense. Neither did spending hours answering the same questions when there was so much else to do.
So we built something for my store. It answered customers in seconds, day and night, using information already on my website. And when it didn't know the answer, it brought me into the conversation.
It worked. Most questions stopped needing me, and that time went back into growing the business.
That idea became TideReply.
Today, TideReply helps online businesses do the same. It learns from their websites and materials, answers customers instantly, and brings in the team when a question needs a person.
TideReply is for businesses that care about every customer but can't always be there to answer.
Questions before you start? Write to me directly at tomas@tidereply.com.
What our users are saying
Dominykas OrdaTendermaze
It's easy to get started, answers the repeat questions so I only see the ones that need me. Support is super responsive.
Andrejus SateikaAgrorig
Our business runs on enquiries, and a machine enquiry goes cold fast. If nobody answers that evening, the buyer has already messaged someone else. TideReply answers specification questions on any machine in our stock instantly, in the buyer's own language, and hands us the serious enquiries with contact details already collected. It also means we've stopped answering the same questions about hours, year and horsepower a dozen times a week.
Michael CarterWhat sold me is that I can step in mid-conversation. When a chat gets complicated I take it over in the inbox and keep going from where the AI left off. The customer sees one conversation, not a handover. I'm not handing my customers to a robot, I'm just not answering the easy half anymore.
Dr. Tomas BacysBuyEU Group
Our customers shop from Europe, the UK, the US and Japan, and they write at night, in their own language. TideReply answers them and can tell them where their own parcel is. What reaches us is the bit that needs a person.
Emma LindbergJust Simple Me, Shopify store
We're a small handmade shop, so every sizing and linen care question used to land on me personally, often at midnight. TideReply answers them now, in five languages, instantly. I only step in when someone wants a custom size.
Liam O'ConnorThe first week it escalated too much: it was passing things to us that it could have answered itself. We spent an hour tightening up our FAQ and it settled down completely. That's the honest version: it needs a bit of attention at the start, and after that it mostly runs itself.
Priya ShahMost of our questions come through Instagram DMs, not the website, and that's where the delay always was. TideReply answers those too, so a message at 23:00 gets a real answer instead of a reply from me three days later.
Daniel KimShopify merchantI run a few Shopify stores, and TideReply was live on all of them in minutes: no developer, no theme edits. It answers product and shipping questions straight from my catalogue, looks up orders for customers itself, and captures an email when someone isn't ready to buy yet. That last part alone pays for it.
Thomas WeberEast SupplyWe've run our shop on WooCommerce for nine years and I've been the support inbox for all of them. Last month TideReply handled 80% of the chats without me. I looked at the inbox twice just to check it was right.
Claire DuboisGentle DentalPatients ask about prices, insurance and availability at all hours. It answers every one of them and hands reception only the people who want to book.
Daniel MillerI uploaded our price list as an Excel file and our returns policy PDF, and that was the setup. It quotes the right price for the right quantity now, which is the thing I was most afraid it would get wrong.
Frequently asked questions
What's in the plan.
- Answers from your content
- Teach it in plain words
- Live takeover and shared inbox
- 50+ languages
- No per-seat pricing
- Orders, files and your site
14-day money-back guarantee on your first subscription. No contract. Cancel anytime.