AI customer support for online businesses
Every customer answered.
Only the hard ones reach you.
TideReply reads your site, files and orders, and answers in the customer's own language.
Your inbox1
Jake R.
23:41Where is my order #1042?
Reply...
TideReply connects what your business already knows.
Your website files and orders
Then it answers instantly, 24/7, in 50+ languages.
So the easy ones stay off your desk.
Live in 3 steps
From your website to answered customers, in minutes.
Point it at your site
Paste your URL and it reads what you have published - shipping, returns, sizing. Add files and FAQs on top. On Shopify, orders come with the store.
Test it before it goes live
Run real questions at your AI agent and see exactly what it would say. Confidence per answer, the gaps, and what it would hand to a person.
Go live on your site
One click on Shopify, WordPress or WooCommerce - or one script tag on any other site. Email, Messenger and Instagram DMs come with it.
one click on
<script src="app.tidereply.com/widget.js" data-business="acme" async></script>Platforms
Works with your website
Add TideReply to any website platform in minutes.
Channels
One inbox. Every channel.
Customers write wherever they already are. The same AI answers on all of them, and every conversation lands in one inbox for your team.
Website chat
On your site, while they shop. They never leave the page.
Email
Any email provider. Replies go out from your own support address.
Facebook Messenger
DMs on your Facebook Page, answered as they come in.
Instagram DMs
DMs on your profile. Shoppers who never open the site.
Connections
Connect what you already use.
Bring in the knowledge TideReply needs, and notify your team in the tools they already watch.
Business knowledge
What the AI is allowed to answer from.
- Website & filesPages, PDFs, docs and FAQs
- OrdersLive order lookup from your store
- NotionConnect workspace pages
- Help centersImport Intercom or Zendesk articles
One knowledge base, however many sources.
Team notifications
Alerts in the tools your team already watches.
SlackEscalations in the channel you choose- TelegramAlerts on your phone
EmailPer conversation, or a digest- BrowserA ping when the inbox is in another tab
Every alert links straight to the conversation.
On your site
From first question to feedback.
The same chat bubble turns a visitor into a contact, answers from your orders, and asks the customer how it went.
Acme Inc.AI assistantType a message...
Powered by TideReply
Turns visitors into contacts
Name and email before the chat starts, so every question lands in Contacts with the visitor attached. Follow up either way, and if they have left, your reply reaches their inbox.
Grounded by design
Answers you can trust
The failure mode of AI support is a confident wrong answer. Two things stop it here.
Always current
We re-crawl your site on a schedule and flag what moved. When your shipping page changes, the answer changes with it.
Grounded, not guessed
Retrieval runs before the model writes a word, and a verifier checks the finished answer against your sources before it ever reaches the visitor.
Live takeover
AI handles it - until you step in
When the AI is unsure it brings you in instead of guessing, and you can take over any conversation in one click. Your customer sees a person arrive in the same thread, not a restart.
1
Do you offer refunds on annual...
Where is my order #1042?
Thanks, that worked!
Reply...
Acme Inc.AI assistantType a message...
Powered by TideReply
The reply is already drafted
Open a thread and the AI's draft is waiting. Edit it or send it. Included, while most help desks bill assist per seat.
Visitor history comes with them
Returning visitors arrive with their past conversations attached. Nobody has to explain themselves twice.
Teach it in plain words
Tell it what changed - shipping, prices, hours - and it becomes something your AI answers by, once you confirm it.
Thousands of customers, answered.
Online businesses use TideReply every day to answer their customers. Real conversations, not a projection.
- Customer conversations answered
- 983,742
- Handled without a person stepping in
- 83%
- Languages customers were answered in
- 32
Speaks 50+ languages
TideReply auto-detects each visitor's language and replies in it. No configuration, no translation setup.
The alternatives
Hire someone, or do it yourself?
Or $39 a month, and you stop being the support desk.
What our users are saying
Dominykas OrdaTendermaze
It's easy to get started, answers the repeat questions so I only see the ones that need me. Support is super responsive.
Andrejus SateikaAgrorig
Our business runs on enquiries, and a machine enquiry goes cold fast. If nobody answers that evening, the buyer has already messaged someone else. TideReply answers specification questions on any machine in our stock instantly, in the buyer's own language, and hands us the serious enquiries with contact details already collected. It also means we've stopped answering the same questions about hours, year and horsepower a dozen times a week.
Michael CarterWhat sold me is that I can step in mid-conversation. When a chat gets complicated I take it over in the inbox and keep going from where the AI left off. The customer sees one conversation, not a handover. I'm not handing my customers to a robot, I'm just not answering the easy half anymore.
Dr. Tomas BacysBuyEU Group
Our customers shop from Europe, the UK, the US and Japan, and they write at night, in their own language. TideReply answers them and can tell them where their own parcel is. What reaches us is the bit that needs a person.
Emma LindbergJust Simple Me, Shopify store
We're a small handmade shop, so every sizing and linen care question used to land on me personally, often at midnight. TideReply answers them now, in five languages, instantly. I only step in when someone wants a custom size.
Liam O'ConnorThe first week it escalated too much: it was passing things to us that it could have answered itself. We spent an hour tightening up our FAQ and it settled down completely. That's the honest version: it needs a bit of attention at the start, and after that it mostly runs itself.
Priya ShahMost of our questions come through Instagram DMs, not the website, and that's where the delay always was. TideReply answers those too, so a message at 23:00 gets a real answer instead of a reply from me three days later.
Daniel KimShopify merchantI run a few Shopify stores, and TideReply was live on all of them in minutes: no developer, no theme edits. It answers product and shipping questions straight from my catalogue, looks up orders for customers itself, and captures an email when someone isn't ready to buy yet. That last part alone pays for it.
Thomas WeberEast SupplyWe've run our shop on WooCommerce for nine years and I've been the support inbox for all of them. Last month TideReply handled 80% of the chats without me. I looked at the inbox twice just to check it was right.
Claire DuboisGentle DentalPatients ask about prices, insurance and availability at all hours. It answers every one of them and hands reception only the people who want to book.
Daniel MillerI uploaded our price list as an Excel file and our returns policy PDF, and that was the setup. It quotes the right price for the right quantity now, which is the thing I was most afraid it would get wrong.
Frequently asked questions
One plan. Everything included.
$39/month
100 AI conversations a month.Prepaid conversation packs if you need more.Pay yearly and save 36%
Buy NowWhat's in the plan.
- Answers from your content
- Teach it in plain words
- Live takeover and shared inbox
- 50+ languages
- No per-seat pricing
- Orders, files and your site
14-day money-back guarantee on your first subscription. No contract. Cancel anytime.