1. 1Plan
  2. 2Checkout
  3. 3Launch

One plan. Every teammate. The AI included.

Other tools charge per seat, then per chat. This is one price.

TideReply

One plan. Everything included.

$39/month50% OFF

100 AI conversations a month included. Every feature, unlimited teammates. Need more? Packs from $20, cheaper the more you add.

Usually extra. Included here.

Teammates
per seatunlimited
AI conversations
billed per chat100/month included
Features
by planevery one
14-day money-back guaranteeCancel anytimeLive in minutes

  • Answers from your own content

    Paste your site, add files and FAQs. On Shopify or Woo, orders come with the store. Every reply is grounded in that - no invented policies.

  • Live in minutes

    One click on Shopify, WordPress or WooCommerce - or one script tag. Email, Messenger and Instagram DMs come with it.

  • Speaks your customers' language

    Detects the language your visitor writes in and answers in the same one. No translation setup.

  • Hands off to your team

    When it can't help, it says so and brings in a human - with the full conversation summary already written.

Powered by the latest AI, answering your customers while you sleep.

Included with TideReply

The inbox tools that come with the plan.

Test it before it goes live

Run real or invented questions at your AI agent before a customer ever sees it. Confidence scores, sources used, and whether it would escalate.

Take over

Live chat takeover

Jump into any AI conversation in real time. The customer sees a person arrive in the same thread, not a restart.

Your internal agent

Tell it what changed in plain words - shipping, prices, hours, policies - and it becomes something your AI answers by, once you confirm it. No settings hunt.

AI agent assist

The AI drafts the reply - you edit if needed and send. Included - most help desks bill this per seat.

Smart escalation

It measures its own confidence per answer. Low confidence means an honest "let me get someone", not a guess.

Visitor history

Returning visitors arrive with their past conversations attached, so nobody has to explain themselves twice.

Analytics dashboard

Message volume, popular topics, confidence trends, and which questions your content still can't answer.

You're also getting

  • Unlimited teammates

    Invite your whole support team. We don't charge per seat and we're not planning to - seat caps just make people share logins.

  • Unlimited knowledge sources

    Crawl the site. Add files and FAQs. Orders, Notion and help-center articles sit in the same knowledge base.

  • Automatic re-crawling

    Your content changes, the AI agent follows. We re-crawl on a schedule and flag what moved.

  • Your branding, not ours

    Match the widget to your colours and remove the TideReply badge entirely.

Also included with TideReply

Grounded, not guessed

Retrieval runs before generation, and a verifier checks the answer against the sources before it ships.

Every channel, one brain

Website chat, email, Messenger and Instagram - same AI, one inbox, one knowledge base.

Shopify order lookup

Shopify or WooCommerce. "Where is my order?" comes from the order itself, not a tracking-page link.

Saved replies & notes

Canned answers, conversation tags, internal agent notes, file attachments, and snoozing for later.

Buying with TideReply

  • 14-day money-back guarantee

    Not the right fit? Ask within the first two weeks and we refund you, no interrogation.

  • Secure checkout

    Payments run through Stripe. Card details never touch a TideReply server.

  • Cancel whenever

    No contract, no notice period. Cancel from your dashboard in two clicks.

  • A human answers support

    Email hello@tidereply.com and you'll reach the people who build it, not a queue.

Backed by a money-back guarantee

Try TideReply risk-free

Put it on your site and let it take real questions. If it isn't right, ask for a refund within 14 days, no questions asked. One email, and you're covered.

Read the guarantee

Your data stays yours

Never used to train models

Your content answers your customers' questions and nothing else. EU-hosted, GDPR-ready, with every subprocessor listed publicly.

Security & privacy

Support included

A person answers, not a ticket number

Email support comes with every account. Your message goes to the team that runs TideReply, and you get a reply from someone who can actually change things.

hello@tidereply.com

Frequently asked questions

Everything you need to know about the plan.

Start at $39/mo

TideReply reads your site, files and orders, and answers in their language. Only the hard ones reach you.

14-day money-back guarantee. Cancel anytime.