Test it before it goes live
Run real or invented questions at your AI agent before a customer ever sees it. Confidence scores, sources used, and whether it would escalate.
- 1Plan
- 2Checkout
- 3Launch
One plan. Every teammate. The AI included.
Other tools charge per seat, then per chat. This is one price.
One plan. Every feature included.
$3950% OFF/month
Or $25/mo billed yearly100 AI conversations a month. Need more? Credits from $20.
One conversation is one customer thread on chat, email or DMs, not one message. If you run out, the AI pauses until you add credits.
- Teammates
- per seatunlimited
- AI conversations
- billed per conversation100/month
- Features
- by planevery one
Usually extra. Included here.
14-day money-back guaranteeNo contractCancel anytime
Answers from your own content
Paste your site, add files and FAQs. On Shopify or Woo, orders come with the store. Every reply is grounded in that - no invented policies.
Live in minutes
One click on Shopify, WordPress or WooCommerce - or one script tag. Email, Messenger and Instagram DMs come with it.
Speaks your customers' language
Detects the language your visitor writes in and answers in the same one. No translation setup.
Hands off to your team
When it can't help, it says so and brings in a human - with the full conversation summary already written.
What will my month cost?
Drag to your monthly conversation volume.
$39/month
at 100 conversations
1003006009001,200+
- Monthly plan with 100 conversations
- $39
Need more? Top up with credits at $0.40 each. Never charged automatically, and credits never expire.
Powered by the latest AI, answering your customers while you sleep.
Included with TideReply
The inbox tools that come with the plan.
Take over
Live chat takeover
Jump into any AI conversation in real time. The customer sees a person arrive in the same thread, not a restart.
Your internal agent
Tell it what changed in plain words - shipping, prices, hours, policies - and it becomes something your AI answers by, once you confirm it. No settings hunt.
AI agent assist
The AI drafts the reply - you edit if needed and send. Included - most help desks bill this per seat.
Smart escalation
It measures its own confidence per answer. Low confidence means an honest "let me get someone", not a guess.
Visitor history
Returning visitors arrive with their past conversations attached, so nobody has to explain themselves twice.
Analytics dashboard
Message volume, popular topics, confidence trends, and which questions your content still can't answer.
You're also getting
Unlimited teammates
Invite your whole support team. We don't charge per seat and we're not planning to - seat caps just make people share logins.
Unlimited knowledge sources
Add your website. Add files and FAQs. Orders, Notion and help-center articles sit in the same knowledge base.
Keeps itself up to date
Your content changes, the AI agent follows. We re-read your site on a schedule and flag what moved.
Your brand on the widget
Your colour, logo and welcome message, on whichever side of the page you choose.
Also included with TideReply
Grounded, not guessed
Retrieval runs before generation, and a verifier checks the answer against the sources before it ships.
Every channel, one brain
Website chat, email, Messenger and Instagram - same AI, one inbox, one knowledge base.
Reply in any language
Read every conversation in your own language and reply in it. The customer gets your reply in theirs.
Shopify order lookup
Shopify or WooCommerce. "Where is my order?" comes from the order itself, not a tracking-page link.
Saved replies & notes
Canned answers, conversation tags, internal agent notes, file attachments, and snoozing for later.
Buying with TideReply
14-day money-back guarantee
Not the right fit? Ask within the first two weeks and we refund you, no interrogation.
Secure checkout
Payments run through Stripe. Card details never touch a TideReply server.
Cancel whenever
No contract, no notice period. Cancel from your dashboard in two clicks.
A human answers support
Email hello@tidereply.com and you'll reach the people who build it, not a queue.
Your data stays yours
Never used to train models
Only ever used to answer your customers.
Security & privacy- Encrypted in transit and at rest
- Delete your data anytime
- Every subprocessor listed publicly
Backed by a money-back guarantee
Try TideReply risk-free
Put it on your site and let it take real questions. Not right for you? Ask for a refund within 14 days, no questions asked.
Read the guarantee“It's easy to get started, answers the repeat questions so I only see the ones that need me. Support is super responsive.”
14-day money-back guarantee
Support included
A person answers, not a ticket number
Email support with every account, answered by the team that runs TideReply.
hello@tidereply.com
Frequently asked questions
Everything you need to know about the plan.
Start at $39/mo
TideReply reads your site, files and orders, and answers in their language. Only the hard ones reach you.
14-day money-back guarantee. Cancel anytime.