All help articles
Welcome to TideReply
TideReply answers your customers on your website, by email, and in Messenger and Instagram DMs. It answers from your own website, files and notes, and hands the conversation to your team when a person is needed.
These guides walk you through setting it up, teaching it your business, and running your inbox. Each one is short and follows the screens you see in your dashboard.
Jump right in
Set up TideReplyFrom choosing a plan to your first answered customer, step by step.How knowledge worksWhat TideReply answers from, how fast changes reach your customers, and what to add first.Your inboxFind your way around the inbox: views, conversation details, closing, snoozing and search.
Install on your platform
Can't find what you need? Ask in the chat, or email support@tidereply.com. A real person on our team answers every email.