Import from Notion, Zendesk or Intercom

If your answers already live in a help center or in Notion, import them instead of copying them over.

Zendesk or Intercom help center

1. 1

   Open Help center import

   Go to Knowledge Base and click Help center import. Choose Zendesk or Intercom under Platform.

2. 2

   Enter your details

   • Zendesk: enter your Zendesk subdomain and the Locale of your articles (for example en-us). Only public articles are imported. To include private ones, open Add API credentials and enter an agent's email and an API token.
   • Intercom: choose your Data region (US, EU or Australia) and paste an Intercom access token.
3. 3

   Import

   Click Import Help Center. Your articles appear in your knowledge base shortly.

An import is a one-time copy of up to 2,000 articles. To pick up later changes, delete the import and run it again.

Notion

1. 1

   Connect Notion

   Go to Knowledge Base, click Notion, then Connect Notion. Notion asks which pages to share with TideReply: choose the pages your answers are on.

2. 2

   Choose the pages

   Back in TideReply, every shared page is ticked. Untick any you don't want, then click Import N pages.

   If you keep every page ticked, pages you share with TideReply later are included the next time you re-sync.

3. 3

   Re-sync after changes

   Notion pages don't update on their own. After you change them in Notion, open the Notion source in Knowledge Base and click Re-sync from Notion.

Up to 300 Notion pages can be imported. Disconnecting Notion removes the imported content from TideReply. Nothing in your Notion workspace changes.