Files are good for content that isn't on your website: size charts, product manuals, price lists, internal FAQs.
- 1
Open Upload file
Go to Knowledge Base and click Upload file.
- 2
Choose the file
Click the box or drop your file onto it. You can upload PDF, Word (
.docx), Excel (.xlsx,.xls), CSV or plain text (.txt) files up to 4 MB. - 3
Upload
Click Upload & Process. TideReply reads the file in the background. It's live when the source shows Ready.
Good to know
- Scanned PDFs don't work. TideReply needs text it can select. A PDF made from photos or scans fails with a message saying so. Export the original document as PDF instead, or paste the text as a text entry.
- Bigger than 4 MB? Split the file, or remove images from it. Only the text is used.
- Fix a typo without re-uploading. Open the file from Knowledge Base and edit its text. Changes are live once you click Save.
- Replace a file by deleting the old one and uploading the new one.