Go to Settings > Billing. You'll see your plan, how many conversations you've used this period, and your next billing date.
Billing changes are made by the account owner.
Payment method, invoices and cancelling
Click Manage billing. It opens a secure billing portal where you can update your payment method, see your invoices and cancel.
Your invoices are also listed under Invoices on the Billing page. Click View to open one.
Buy credits
Click Add credits and choose a pack. Credits never expire and are used after your included conversations run out. See Plans and conversations.
Cancel
Cancel from Manage billing. You're not charged again, and TideReply keeps working until the end of the period you paid for. The Billing page then shows when it ends.
First payment less than 14 days ago? You can ask for a full refund. See Refunds and the money-back guarantee.
Billed through Shopify
The Billing page shows Billed through Shopify. Plan changes and invoices are in your Shopify admin: click Manage plan on Shopify. To cancel, uninstall the TideReply app in Shopify under Settings > Apps and sales channels.
Delete your account
Go to Settings > General, scroll to Danger zone and click Delete account. Type your business name to confirm. Only the owner can do this.
This permanently deletes your knowledge, conversations and settings, and can't be undone. It doesn't stop Shopify billing: if you pay through Shopify, uninstall the app as well.