Websites and stores
| Platform | Chat on your site | Order answers |
|---|---|---|
| Shopify | Yes, with the TideReply app | Yes |
| WooCommerce | Yes, with the WordPress plugin | Yes |
| WordPress | Yes, with the WordPress plugin | - |
| Wix, Squarespace, Webflow, Framer, BigCommerce, any other site | Yes, with one line of code or Google Tag Manager | No |
Knowledge
Your website, files (PDF, Word, Excel, CSV, text), text entries, Notion, and Zendesk or Intercom help centers. On Shopify, your products, collections, pages and policies sync on their own. See How knowledge works.
Where customers reach you
The website chat, email, Facebook Messenger and Instagram DMs, all answered by the same AI and landing in one inbox.
Where your team gets notified
Email, Slack, Telegram, and browser notifications. See Notifications.
Not available yet
TideReply doesn't currently offer:
- order answers for platforms other than Shopify and WooCommerce (for example Magento)
- connections to ERP or stock systems (for example Odoo)
- a public API, webhooks or Zapier
- white-label or reselling under your own brand
- a mode for answering your own staff from internal documents
If you need one of these, email hello@tidereply.com and tell us what you're trying to do.