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Install the widget

Install with Google Tag Manager

Add the chat through Google Tag Manager without editing your site's code.

If your site already uses Google Tag Manager, you can add TideReply there.

  1. 1

    Copy your snippet

    In your TideReply dashboard, go to Settings > Script tag and click Copy snippet.

  2. 2

    Create a Custom HTML tag

    In Google Tag Manager, open your container, go to Tags, click New, and choose Custom HTML as the tag type.

  3. 3

    Paste the snippet

    Paste the snippet into the HTML box.

  4. 4

    Trigger it on all pages

    Under Triggering, choose All Pages, then save the tag.

  5. 5

    Publish

    Click Submit, then Publish. The chat appears on your site once the new version is live.

If the chat doesn't appear, use Tag Manager's Preview mode to check that the tag fires, then see The chat doesn't show on my site.

Still stuck? Email support@tidereply.com. A real person on our team answers every email.

Updated 23 October 2026