14-day money-back guarantee
If TideReply isn't right for you, you can get your first payment back:
- It's for first-time subscribers, once per business.
- Ask within 14 days of your first payment, monthly or yearly.
- Email billing@tidereply.com. You don't need to give a reason.
- Refunds are processed within 5-10 business days.
After the refund, your account is closed and its data is deleted.
After the 14 days
Payments are generally not refundable once the guarantee window has passed. We do refund when something went wrong on our side, for example a long outage, a billing error, or a duplicate or unauthorized charge. Email billing@tidereply.com and tell us what happened.
The full terms are in our refund policy and money-back guarantee.
Cancelling
When you cancel, you're not charged again and you keep access until the end of the period you paid for. Cancelling on its own doesn't refund the current period. See Manage your subscription.
Shopify
If you pay through Shopify, Shopify handles the billing. To stop paying, uninstall the app in your Shopify admin. For refund questions, email billing@tidereply.com.