Install on Shopify

The TideReply app for Shopify puts the chat on your storefront and keeps TideReply in sync with your store: products, pages and policies become knowledge, and customers can ask about their orders.

There are two ways to start. Pick the one that fits you.

New to TideReply

Your plan is billed through Shopify.

1. 1

   Install the app

   Open TideReply on the Shopify App Store and click Install.

2. 2

   Start a new workspace

   The app opens on Set up TideReply. Under New to TideReply?, click Start new.

3. 3

   Choose a plan

   Open Billing in the app and choose a plan. Plans and prices are shown there, on Shopify's own plan page.

   The chat appears on your storefront only after you approve a plan.

4. 4

   Turn the chat on in your theme

   Open Install in the app and click Enable in theme editor. Your theme editor opens with TideReply chat switched on. Click Save.

   If the button doesn't work, go to Online Store > Themes > Customize, open App embeds, switch TideReply chat on, and click Save.

5. 5

   Try it on your storefront

   Your store syncs on its own. Open your storefront and ask the chat a question.

Already a TideReply customer

If you already pay for TideReply on our website, connect the store to your existing account. Your TideReply plan covers the store, so there is nothing to pay in Shopify.

1. 1

   Install the app

   Open TideReply on the Shopify App Store and click Install.

2. 2

   Connect your account

   On Set up TideReply, click Connect to my TideReply account. TideReply opens in a new tab: sign in and confirm the connection under Connect your Shopify store.

   Back in Shopify, click I have confirmed, continue. The link is valid for 30 minutes. If it expires, start again from the same screen.

3. 3

   Turn the chat on in your theme

   Open Install in the app, click Enable in theme editor, then click Save in the theme editor.

You can connect a store to a workspace you own, that is paid on our website, and that has no other store connected yet. Each workspace connects to one store.

Change how the chat looks

• Position: in the theme editor, open App embeds > TideReply chat and set Widget position to Bottom right or Bottom left. On Shopify this setting is the one that counts.
• Name, color, welcome message, escalation email and default language: open Settings in the app.
• Everything else (knowledge, inbox, team) lives in your TideReply dashboard. In the app's Settings, click Open in TideReply, or use Send access link to get a sign-in link by email.

Cancel

To cancel a Shopify plan, uninstall the app in your Shopify admin under Settings > Apps and sales channels. Your synced knowledge is kept for 48 hours in case you reinstall.

Deleting your TideReply account does not cancel a Shopify charge. Uninstall the app as well.

If the chat doesn't appear, see The chat doesn't show on my site.